Frequently asked questions
Everything you need to know
before ordering
We've gathered answers to the most common questions. If you can't find what you're looking for, just send us a message and we'll reply quickly.
Orders
The simplest way is to send a message via WhatsApp. Just let us know the date you need, the type of product you want and the occasion. We reply quickly and confirm availability with you.
The essentials are: the date you need it for, the type of product (cake, marshmallow, box), the number of people or quantity, and any flavour or decoration preferences. If you have visual references, you can send a photo, which makes everything much easier.
Yes, WhatsApp is our main channel. The whole process, from the first message to confirmation and the deposit, happens on WhatsApp. No forms or accounts needed.
Small changes are generally possible if you let us know with enough notice. Cancellations close to the date may result in loss of the deposit, as ingredients will already have been purchased. Please contact us as early as possible if you need to change anything.
Yes, as long as there is enough notice. For events with many guests or multiple orders, we recommend contacting us 2 to 4 weeks in advance to ensure availability and quality.
Advance Notice
It depends on what you want. Simple marshmallow boxes may be possible with 2 to 3 days' notice. Cakes with basic decoration need 4 to 5 days. For custom or more elaborate cakes, we recommend 1 to 2 weeks. The earlier you order, the better your chances of securing your date.
We always try to find a solution. If your date is soon, contact us straight away via WhatsApp and we'll check availability and what can be done. We can't guarantee last-minute orders, but when it's feasible, we do it.
Just ask via WhatsApp. Tell us the date and the type of order and we'll confirm availability quickly, with no commitment.
For custom orders, with a specific theme, elaborate decoration or original concept, we recommend at least 1 to 2 weeks. The more complex the creation, the more time is needed to ensure quality.
Custom Orders
Yes, that's exactly what we do. Everything is made to order and can be personalised: flavour, size, decoration, theme or message. Send your idea via WhatsApp and we'll see what's possible.
Of course. Send it via WhatsApp and we'll adapt it to our handmade style. We don't replicate exactly, but we work to get as close as possible to what you envisioned.
Yes. You can define the theme, colour palette, decoration style and message. The more details you give us, the closer the result will be to your idea.
After order confirmation, we ask for a deposit to secure the date. The amount and payment method are agreed via WhatsApp. The remainder is paid at collection.
Cakes
As a general guide: a 20 cm cake serves 12 to 16 people; a 24 cm cake serves 20 to 25. Tell us how many people there are and we'll recommend the ideal size so there's neither too little nor too much.
Prices depend on size, flavour and decoration complexity. Our cakes start from 35 euros. Contact us via WhatsApp with the details and we'll send a no-obligation quote.
Yes, all cakes are made to order. We have several sponge, filling and topping options: chocolate, vanilla, raspberry, caramel, lemon and more. Ask us about what you have in mind.
Yes, we always use fresh, quality ingredients. The sweets are prepared close to the collection date to ensure the best flavour and presentation.
Pickup
Collection is at the location shown on our website map, in Setúbal. The time is arranged via WhatsApp after order confirmation. Once the order is confirmed, we'll be in touch with the practical details.
We don't offer home delivery. Collection is always at the map location in Setúbal. If you prefer to receive it by courier, you can send a taxi/Uber to the collection point; booking and paying for transport is your responsibility.
Yes. If you prefer not to collect it in person, you can send a taxi or Uber to our collection point in Setúbal. We will hand the order to the driver there. Booking and payment for the transport are always the customer's responsibility.
Cakes are packed to stay stable during transport. We recommend keeping the cake in its box, on a flat surface (for example, on the back seat of the car), and avoiding sudden braking. On hot days, it is best to use a car with air conditioning.
Payment
We accept bank transfer (MB Way or direct transfer) and cash payment at collection. Details are confirmed when we arrange the order via WhatsApp.
The deposit amount is agreed on a case-by-case basis, depending on the type and size of the order. It is requested to secure the date and cover ingredient costs. The remainder is paid at collection.
The remaining balance is paid at the time of collection. We confirm the payment details via WhatsApp before the date.
About Us
Abelinha Feliz is a handcrafted sweets-to-order project based in Setúbal. Everything is prepared especially for each order, with no generic stock products. We work via WhatsApp, in a direct and personal way.
We're based in Setúbal and serve mainly the local area: Setúbal, Palmela, Sesimbra and nearby places. Collection is always in Setúbal. For other areas, please contact us so we can confirm what's possible.
Yes, that's exactly what we do. Everything is made to order and can be personalised: flavour, size, decoration, theme or message. Send your idea via WhatsApp and we'll see what's possible.
It’s simple: contact us via WhatsApp with the date you need, the type of product and the occasion. We confirm availability, agree on the details and ask for a booking deposit. The remaining balance is paid at collection.
Of course. Send it via WhatsApp and we'll adapt it to our handmade style. We do not reproduce every detail exactly, but we always work to get as close as possible to what you have in mind.
Collection takes place in Setúbal; the exact location and time are arranged via WhatsApp after the order is confirmed.
Macarons
We recommend at least 2 to 3 days' notice for standard boxes. For larger orders (24 or more pieces) or events, it is best to contact us 5 to 7 days in advance to ensure availability.
Yes! For every box you can choose your preferred flavours: raspberry, vanilla, pistachio, chocolate, lemon and other seasonal options. Just mention your preference when ordering via WhatsApp.
The assorted box includes a varied selection of flavours chosen by us, ideal for those who want to try different options. Ordering by flavour lets you pick exactly which flavours you want in your box.
The boxes come carefully presented. Gift packaging is agreed and paid separately; you can also ask us to include a card with your message, just let us know when ordering.
The minimum is one box of 6 macarons. For events and dessert tables, the minimum is 36 pieces. There's no maximum; just arrange the quantity via WhatsApp.
Yes. For weddings, christenings and events with a defined colour palette, we can match the macaron shells accordingly. This option applies to orders of 36 pieces or more. Please contact us in advance to confirm availability.
Our macarons are freshly made to order and keep for 3 to 5 days in a cool place (refrigerator). We recommend enjoying them within that period for the best taste and texture.
Macarons are naturally wheat-flour free (the shell is made with almond flour). However, they are produced in a space where other products containing gluten and lactose are also made. If you have severe allergies, please contact us before ordering so we can assess together.
Contact
WhatsApp. It is our main channel for orders and questions. We normally reply within a few hours.
Collection is at the location shown on the map, in Setúbal. The exact time is agreed via WhatsApp after the order is confirmed.
Yes, that is exactly how it works. Just send your idea, theme or a reference and we will sort everything out together.
We don't offer home delivery. Collection is at the map location, in Setúbal. If you prefer, you can send a courier (taxi/Uber) to our collection point; booking and paying for transport is your responsibility.
We usually reply within a few hours. If you haven't heard back by the end of the day, resend your message; notifications sometimes fail.
How to Order
The process is simple: send us a WhatsApp message with the details of what you want, such as the date, product type, occasion and any preferences. We reply with confirmation, options and a quote.
We recommend at least 4 to 5 days for simple cakes and boxes. For custom orders with more elaborate decoration, 1 to 2 weeks is ideal. The earlier you order, the more options are available.
Ideally: the desired date, type of product (cake, marshmallow, box), number of people or quantity, the occasion and any flavour, style or colour preferences. A reference photo also helps a great deal.
Yes! Cakes with a specific theme, colours of your choice, custom decoration: it's all possible. Send us the reference and we'll discuss what's feasible within the timeframe and budget.
Contact us immediately and we will check availability. We cannot guarantee last-minute orders, but depending on the product and our schedule, we always try to help.
No. Collection is at the map location, in Setúbal. If you want your order to reach you another way, you can send a courier (taxi/Uber) to the collection point; booking and paying for transport is your responsibility.
After order confirmation, we ask for a deposit. The remainder is paid at collection. We accept bank transfer, Multibanco and MB Way. Details are agreed via WhatsApp.
Changes are possible with enough notice, so contact us as early as you can. Late cancellations may mean losing the deposit, depending on how far along preparation is.
Gallery
Yes! Just send the photo via WhatsApp and we'll discuss what can be adapted to our handmade style. It's not always an exact copy, but we always work to reach a beautiful result.
Yes. You can share the theme, colours or concept and we create something tailored to your occasion.
It's simple: send a WhatsApp message with the date, type of product and occasion. We confirm availability and agree on the details.
For simple cakes, 4 to 5 days. For custom or elaborate cakes, we recommend 1 to 2 weeks. The earlier you order, the more options you have.
Trust
Yes. Everything we make is made to order, so personalisation is part of the process. Send us your idea, theme or a reference and we'll create something tailored to you.
Yes, we love receiving references. Send it via WhatsApp and we will agree on what can be adapted to our handmade style.
It is simple: send the date, product type and occasion via WhatsApp. We confirm availability, agree on the details and ask for a deposit. The rest is paid at collection.
Collection is in Setúbal; the exact location and time are agreed via WhatsApp after the order is confirmed.
Occasions
For a gift, handmade marshmallow boxes are our recommendation. They arrive ready, beautifully presented and are a guaranteed surprise. If you prefer something more personalised, we also make individually wrapped cakes.
Yes! Themed cakes for children are one of our specialities. You can send us references and we discuss characters, colours, flavours and size. We love creating something that makes children's eyes light up.
Of course. Everything we make is made to order, so personalisation is part of the process. Tell us the theme, colours, flavour and occasion and we'll create something unique.
For small groups, we recommend a smaller cake (20 cm serves 12-15 people) or a marshmallow assortment. You don't need a large cake; what matters is that it's perfect for the occasion.
For simple cakes, 4 to 5 days is enough. For custom or special events, we recommend 1 to 2 weeks. The earlier you order, the more options are available.
Yes. For formal events or special dates, we make elegant cakes and custom orders. Contact us via WhatsApp with the date and details and we'll create something worthy of the occasion.
Of course! Just describe the occasion via WhatsApp: the date, number of people and type of event. We'll suggest the most suitable option with no commitment.
Still have questions?
Send us a message with these details and we'll reply quickly, with no commitment and no forms.
- 📅 Date you need it by
- 🎂 Product type (cake, marshmallow, custom)
- 🎉 Occasion
- 👥 Number of people or quantity
- 🎨 Preferences or special details (optional)
Explore more
🍰
Ready to order?
We're waiting for your message
If you already know the date and what you need, write to us now. If you still have questions, tell us the occasion and we'll help you choose.

